FAQ
Why buy from Garden Mall?
Garden-Mall is owned and operated by UK Shopping Mall Limited. We have a customer base of more than 90,000 people, and retail more than 25,000 products across our various brands. You can be sure that if we didn't offer a great service and great products we would not have become so popular.
When you place an order through our Garden Mall store you can be confident in the quality of service and products that we provide.
How much is delivery?
Delivery is free for orders over £50 in value to England and Wales (£100 to Scotland).
A full list of delivery options for your location will be shown during checkout.
For a full breakdown of our delivery rates take a look at our delivery page.
How do I pay for my order?
We currently accept card payment online and can offer various ways for you to pay for your order, including MasterCard, Visa, Maestro, Visa Electron and Visa Delta. Please ensure that the billing address entered on your order matches the address the payment card is registered to. Should you have any problems paying for your order please give our customer service team a call on 0116 230 4293.
Can I pay by American Express?
Sorry, we do not accept payment by American Express
If I place an order today, when will I receive it?
We have different delivery options available according to how urgent your order is, including a next day delivery option. If you place your order before our cut off and have requested a next day delivery, then your order will be delivered on the next working day (Monday - Friday). If you have selected the standard delivery option, your order will be delivered within 3-5 working days (Monday - Friday). Please note some items are 'special order' and if you have any on your order, we will contact you as soon as possible. Deliveries to International Destinations as well as Northern Ireland, Scottish Highlands and any UK Islands may take longer to deliver. Please see our delivery page for more up to date information.
When will you dispatch my order?
Once payment has cleared, we aim to dispatch your order within 2 working days (Monday - Friday).
Who will deliver my order?
We use several different delivery services depending on the goods ordered and your location. Your order may be delivered by anyone of the following delivery companies: Evri, DPD, DHL, Yodel, Translink.
Will my order require a signature?
If your order is sent using a parcel courier (for larger orders), then we will require a signature upon delivery. If there is no one available to accept the delivery a calling card will be left, allowing you to re-arrange the delivery for a more appropriate time.
What time will my delivery be made?
Most of our deliveries will be made between 8am and 6pm, Monday to Friday (excluding Bank Holidays). For an additional cost, we also offer a Saturday and Sunday service as well as an express morning service. For further information on these services please visit our delivery page.
Do you offer a Saturday delivery service?
Yes, for an additional cost we can offer delivery on a Saturday. For pricing and further information on this please view our delivery page.
Will you provide tracking information?
If tracking information is made available by our courier, we will make it available to you via the account page of our website. To access this, you will need to log in with your email address and password setup during the checkout process.
Am I able to return my order?
Yes, if you are not completely satisfied with any* of the products you have purchased, and they are unused and within their original packaging, you can return them to us for a full refund within 14 days of the order. *Please note that personalised items can only be returned if they are faulty.
Can I add to my order once it has been placed?
If you have forgotten an item on your order, please give our customer service team a call as soon as possible on 0116 230 4293 and we will endeavour to help. Depending on the status of your order we may or may not be able to amend it.
Do your products arrive assembled?
Unless specified on the product page, all of our furniture and structures come unassembled and in their transport packaging.
Will you take my order into my property?
Items will be delivered to the front door or nearest kerbside depending on the size of item and courier used.
What if there is limited access to my address?
Please give our customer service team a call on 0116 502 2006 to see if we can help you with this.
I have received an incorrect item in my order?
We are sorry to hear that you have received an incorrect item within your order. As i am sure you can appreciate this is not what we wish for our customers. To resolve this quickly for you please email our customer service team on [email protected] with your order number and a photograph of the product you have received and one of the team will be happy to help you with a resolution.
What do I do if an item is missing from my order?
We will occasionally dispatch items separately. This will be marked clearly on your dispatch email. If you have ordered an item from one of our approved suppliers, these products will be delivered directly to you via their preferred delivery partners and will be dispatched separately.
If you do discover something is missing please contact our customer service team on 0116 230 4293
What happens if my order is being delivered by a supplier?
Some of our items are held in different warehouses and as such have different delivery lead times. You can find all delivery times for these specific products on the product listing. Unfortunately we are unable to speed up the delivery on these items nor can we offer a next day delivery service. Should you have any further questions on this please contact our customer service team who will be more than happy to help.
